Privacy Policy

Privacy Policy

Donkey Education and Relaxation in Staffordshire (Donkey E.A.R.S) CIC
Effective Date:23.08.24

At Donkey E.A.R.S CIC, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services, whether in person, online, or through any other means.

By using our services or visiting our website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Donkey E.A.R.S CIC is a Community Interest Company providing equine-assisted learning programs. Our registered office is located in [Insert Address].

2. What Information We Collect

We may collect and process the following personal information:

• Personal Identification Information: Name, address, email address, telephone number, and other contact details.

• Demographic Information: Age, gender, and preferences.

• Health Information: For participation in certain activities, we may ask for relevant health or medical information.

• Transaction Data: Details of services purchased or donations made.

• Website Usage Data: Information about your visit to our website, such as IP address, browser type, pages viewed, and time spent on our site.

3. How We Collect Information

We collect personal information in the following ways:

• Directly from You: When you register for our services, contact us, sign up for our newsletter, or participate in an event.

• Automatically: Through cookies and similar tracking technologies when you visit our website (please see our Cookie Policy for more details).

• From Third Parties: We may receive information from social media platforms if you engage with us through those channels.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, personalize, and improve our equine-assisted learning services.

• To manage your bookings and ensure your health and safety during sessions.

• To communicate with you regarding your participation, updates, and any changes to our services.

• To process payments and donations.

• To comply with legal obligations, such as record-keeping and health and safety requirements.

• To analyze usage trends and improve our website and services.

5. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information in the following situations:

• With Service Providers: Third-party service providers, such as payment processors, email service platforms, or analytics tools, who help us deliver our services.

• With Legal Authorities: If required by law or in response to a valid legal request.

• With Your Consent: We will seek your permission before sharing your information for any purposes not outlined in this policy.

6. Data Security

We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it. This includes secure storage of data and limiting access to authorized personnel only.

However, please note that while we strive to protect your personal data, no online data transmission or storage can be 100% secure. You are responsible for keeping any passwords or other account access information confidential.

7. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. After this period, your personal data will be securely deleted or anonymized.

8. Your Rights

Under data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you.

• Rectification: Correct any inaccuracies in your data.

• Erasure: Request the deletion of your personal data where applicable.

• Restriction: Restrict the processing of your data in certain circumstances.

• Portability: Request a copy of your data in a machine-readable format.

• Objection: Object to the processing of your personal data for certain purposes, such as direct marketing. To exercise these rights, please contact us using the details below.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children without parental or guardian consent. If we become aware that we have collected personal data from a child without appropriate consent, we will delete that data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically for updates.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Donkey E.A.R.S CIC
The Lodge, Lapley Road, Wheaton Aston, Stafford ST19 9QQL
Email: info@donkeyears.co.uk
Phone: 07793552709

Thank you for trusting Donkey E.A.R.S CIC with your personal information. We are committed to maintaining your privacy and ensuring the safe use of our services.

This policy is designed to be compliant with the UK Data Protection Act and the General Data Protection Regulation (GDPR).